Gateway Limousine Terms & Conditions
All business between clients and Gateway Limousine & Car Service is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption, therefore, is that the client agrees to all the terms and conditions defined here (on this website).
1. Purchase of Services
By placing an order through our Website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.
The Gateway Limousine & Car Service reservation team will make every effort to assist their clients 24/7. We will strive to exceed all expectations at all times, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in US$, with hiring starting at the pickup point (A) and finishing at the drop off point (B) except those hires to or from various airports or those that are the subject of a fixed charge.
To obtain a quote or make a booking through our booking agents, you are required to provide us full contact details, full name, contact number and email address. Failing to do so,Gateway Limousine & Car Service Llc. will not be able to assist you any further.
3. Online Bookings
All online bookings are subject to Gateway Limousine & Car Service approval. Occasionally errors may occur where online maps & quotes are calculated incorrectly, in the instance where an error is made and a product is listed at an incorrect price, Gateway Limousine & Car Service shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card,Gateway Limousine & Car Service shall immediately issue a credit in the amount of the incorrect price or where unsuitable issue a full refund.
Prices and product availability are subject to change without notice. All specials and promotions limited to availability. Call for current prices. We reserve the right to limit quantities of promotional products. Separate policies apply to specific offers within this website. See individual offer policies and notes for details.
Gateway Limousine & Car Service is not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. Gateway Limousine & Car Service makes no representation about the suitability of the information and graphics represented on this site. All such documents and graphics are provided “as is” without warranty of any kind.
Gateway Limousine & Car Service request a minimum of 24 hours notice for any online bookings if you would like to book a car with less than 24 hours notice – Please call our customer service team on 314-359-1343
Online prices are valid for US travel only.
All bookings scheduled between 10:00 pm – 05:00 am are subject to 50%-100% additional charges from online prices.
Online prices or bookings do not allow for public and bank holidays like Easter, Christmas Day or New Year’s Eve or Day where 50% additional charges will apply. All other bank holidays will be subject to 25% surcharge.
When you book on this Website, we will ask you to input personal details in order for us to identify you and secure your bookings, such as your name, e-mail address, billing address, credit card or other payment information. We confirm that the payment information will not be held by us, but securely encrypted on the third party payment system we use. Your email address is automatically entered onto our mailing list where we endeavor to send only one email per month, of which you can unsubscribe at any time. If you are or have been our client in the past, we reserve full rights to use your company name / or logo on our website/s under our clients’ section without written notice.
5.1 One Way and Round Trips
All round trip bookings on the same day are subject to waiting time charges if the return journey is within 3 hours or out of St. Louis City boundaries. If the return trip is scheduled within more than 3 hours no waiting time charges apply, however, return trip may be completed by a different driver.
5.2 Hourly Service
There is a minimum of two hours per booking. They shall start and end within our main service area i.e Saint Louis Metro.
5.3 Additional miles for Hourly Bookings
Hourly bookings include twenty(20) miles per hour. Any additional miles are subject to surcharge, and are calculated according to the price per mile of the particular service area as well as the vehicle category.
Changes in travel arrangements are subject to the availability of Gateway Limousine Services and can be made by the user, or the guest, even after conclusion of the contract.
5.4 Booking Changes
Even after the conclusion of the arrangement agreement and even after the start of the ride, provided it is possible for the user (and the guest) can make changes to the Travel Arrangements.
If a ride is spontaneously lengthened (distance or number of hours) at the request of the User, or guest, the actual service (total distance or number of hours) will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 30-minute block is considered for invoicing, i.e. from the first additional minute, a half hour will be rounded up to ensure more reliable planning.
If the distance or number of hours are less than originally booked, the price remains unaffected.
In the case of transfer services the price quoted is valid for a start and destination address. An additional fee, according to the current price structure, accrues per stopover on the direct route.
For hourly bookings, the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.
All return trips booked on the same day for any sports events such as Baseball games, Hockey games, Basketball games or Soccer games will be charged a waiting time from drop off till pick up time plus car park charges. One way trips from or to any sports events such as above or concerts are subject to additional charges. On such events, please call our office and discuss your requirements. Hourly hire service will be more suitable.
6. Waiting Time
All quotes for pickups from a flight into St. Louis Lambert Airport include forty-five (45) minutes of complimentary waiting time. All other pickups include 10 minutes complimentary waiting time. After the complimentary waiting time for all pick ups, a charge calculated in 30 min increments of $98/hour or more based on vehicle class, will be applied to the debit or credit card provided when the booking is been made. We reserve the right to charge to any credit or debit card provided at the time of booking.
7.1 All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre-approved by Gateway Limousine & Car Service. The credit or debit card you provide when making the booking will be charged for any additional charges e.g. extra waiting time, parking charges.
7.2 Credit or debit card payments have no surcharge. However, credit card fees are non-refundable for booking cancellations.
7.3 All online quoted prices are inclusive.
7.4 Your booking may be subject to additional waiting time and parking charges.
7.5 Stops, taxes, tolls and 20% tip are extra. Sedan reservations within Saint Louis are 2 hour minimum time calls. Out of state reservations must be cancelled at least 24 hours to avoid charges. We offer 45 minutes free waiting time at the airports. If you do not see your driver you must call our office to make an attempt to locate your driver to avoid a no show charge. We are not liable nor responsible for unplanned events or delays, missed connections, cancelled, diverted flights or any incident preventing timely cancellation. We are not responsible for articles left in the vehicle. Reservation automatically converts to a SUV job for 4 or more passengers or excessive luggage.
7.6 The charge on your credit/debit card statement will be shown as Gateway Limousine & Car Service
7.7 Rates are subject to change at any time without prior written notice.
7.8 Stop charge: $25.00 and up based on vehicle class charge applies to any stops on the way to drop off or pick up location to pick up another passenger or an item. 10 minutes grace period is allowed at stops.
8. Cancellation and Refund Policy
8.1 For all bookings ( excluding airport related bookings ) cancellations or amendments must be made and acknowledged by Gateway Limousine & Car Service 24 hours before the scheduled pick up time. Otherwise, Gateway Limousine & Car Service reserves the right to charge the client for the full amount. This also applies to bookings that are made within 12 hours of the pickup time.
For all wedding related booking 7 days, notice must be provided to cancel wedding bookings.
If wedding cancellations are made within 7 days 50% of the booking fee will be charged.
If wedding cancellations are made less than 48 hours of the booking date the full amount will be charged.
8.2 If the cancellation is made and acknowledged by Gateway Limousine within time before the booking is scheduled, Gateway Limousine & Car Service will refund full amount charged to the debit or credit card used to make the booking. Please note credit card fees are not refundable.
8.3 Single trip(s) within St. Louis ( excluding airport transfers ) are subject to 12 hours free cancellation or amendment policy.
Hourly bookings within Gateway Limousine & Car Service service area are subject to strictly 24 hours free cancellation or amendment policy.
Airport or private charter transfers are subject to strictly 02 hours free cancellation or amendment policy.
All bookings scheduled from or out of St. Louis are subject to strictly 24 hours cancellation or amendment policy.
Booking amendments made less than 2 hours for the same or different date minimum fare for the relevant vehicle will be applied. To view our tariff, please click here.
Up to 30% administration fee may apply to your booking(s) or cancellation based on administration time and efforts spend from our admin team. Such cost will be at the company discretion.
8.3 Multi Days and Multi Car Bookings
For bookings involving two or more vehicles in one day or one vehicle for multi days hire the following cancellation fees will apply:
8.4.1 Less than 7 days and more than 24 hours notice a 50% cancellation charge for each vehicle.
8.4.2 Less than 24 hours notice 100% cancellation fee will be charged.
8.5 No-Show Policy
If the customer fails to show at the designated location for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable.
9. Chauffeurs & Vehicles
9.1 Our chauffeurs will drive at reasonable speeds according to their judgment of the prevalent road conditions and traffic at any particular time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient for motoring, whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest. Or – ‘unless a specific route is requested at the time of hiring’
A reasonable amount of ordinary passenger luggage is allowed, but luggage which, in the opinion of the chauffeur amounts to an excessive weight will not be carried. Or ‘We reserve the right to refuse to carry luggage, which in the opinion of the chauffeur, is excessively bulky or heavy’.
9.2 Fleet Categories
Economy – Cadillac XTS or Similar
SUV – Cadillac Escalade or Similar
9.3 We reserve the right to switch vehicles before a run based on availability without prior notice, if a vehicle that was previously requested is unavailable or if there is a risk of a driver not making it on time for a pick-up.
9.4 We will guarantee the category chosen by you but not the make, specs or color of the vehicle.
9.5 Fitness to Travel
Any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat to the driver, the vehicle or other passengers may be refused travel.
9.6 Child Seats
Requests for child seats must be made at the time of booking. Only one child seat will be provided free of charge. Additional child seats are charged $30 per seat. We will always aim to satisfy such requests but failure to do so will not constitute a breach of contract.
If you wish to use your own child seat you will be responsible for installing it safely and removing it at your destination. Care must also be taken to not damage the vehicle interior with your child seat. Otherwise, you will be charged to compensate for this.
9.7 Conveyance of Animals
On a private hire, no animals (other than guide dogs and service dogs) may be carried on any vehicle without prior written agreement from the company. Please note that additional cost will incur if traveling with animals.
10.1 Gateway Limousine & Car Service accepts no responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage is a result of negligence by Gateway Limousine. In the event of the property being left in a vehicle, we will gladly organize the return of such items, if client covers the postage cost. Or – ‘subject to the client paying the reasonable costs of returning the items’.
10.2 Missed Flights
We are not responsible to pay for any missed flights. Please refer to clause 12 below.
10.3 Damage to Vehicles
In the event that the interior or exterior of the vehicle is soiled or damaged by the customer, a valeting or repair charge will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused, legal action will be taken.
11. Account Services
11.1 Before making any booking for account services, the customer must open an Account with Gateway Limousine & Car Service. Customer must keep its dedicated and secret customer account number in a safe and secure place.
11.2 When making any booking for account services, the customer must quote their customer account name or number. Gateway Limousine & Car Service shall not be obliged to use their account services should the account name or number not be submitted.
11.3 Gateway Limousine & Car Service shall be entitled to treat any booking made quoting the confidential customer account number as authorization by the customer and the customer shall be liable for all charges relating to the booking.
11.4 In consideration of performance of the Account Services, the Customer shall pay all Charges, the administration fee and any applicable taxes (without set-off or deduction), as invoiced by Gateway Limousine & Car Service, within 30 days (or a shorter period as we in our absolute discretion notify you) of the date of an invoice (the “Due Date”).
11.5 Payment shall be made by bank transfer to such bank account as we shall notify the customer.
11.6 Up to 30% administration fee may apply to your booking(s) or cancellation based on administration time and efforts spend from our admin team. Such cost will be at the company discretion.
11.7 We shall invoice the Customer each month in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing.
11.8 In the event of non-payment of any charges by the due date, we shall be entitled to charge and the Customer shall pay interest at a rate of 10% per annum on any amount outstanding until payment is made, both before and after any judgment.
11.9 We may, at any time, set a credit limit to any Customer at any one time and we shall not provide Account Services once that limit has been reached. Any such limit shall be notified to the Customer in writing by us.
11.10 Any dispute in respect of the charges shall be submitted, in writing, within 14 days of receipt by the customer.
11.11 When an Account is closed, the customer shall pay to us all outstanding charges which are owed to us as at the date of termination of their account.
12. General Exceptions
12.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event beyond Our Control. An Event beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, Storm, flood, snow, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. Without limitation traffic delays, tire punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes and lockouts.
Please note: In the event of vehicles break down, punctures or accidents – we will do our best to finish the journey with another fellow chauffeur, but will not guarantee the arrival time.
12.2 If an Event beyond our control takes place that affects the performance of our obligations under a contract:
12.2.1 we will contact you as soon as possible to notify you.
12.2.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event beyond Our Control.
In the event of a complaint about the company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
14. Zero Tolerance Policy
We have zero tolerance policy against harassments, discrimination, and rudeness either verbally or in writing against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers effective immediately. Full money paid for goods and services won’t be refundable.
Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your reservation without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:
15.1 You cannot provide, when questioned, information about the itinerary such as full pick up and destination addresses, full passenger name and contact number or any other mandatory requirements by the company;
15.2 You cannot provide when questioned, contact information for the cardholder so that we may carry out security checks;
15.3 The cardholder did not authorize the payment and claims that the booking is fraudulent:
15.4 There has been previous fraudulent activity/chargebacks by you or the cardholder;
15.5 Information given while booking is erroneous/ inadequate/ inconsistent/ linked to fraudulent behavior;
15.6 There have been multiple payment attempts with inconsistent data entered.
15.7 If we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity we reserve full rights to refuse any bookings and we may report you or the cardholder to the fraud department.
Nothing contained in these T & C’s affects the Client’s’ statutory rights. These T & C’s are governed by US Law. Effective from 25th May 2020